Cingular provides a 30-day return/exchange period of devices (phones, PDAs, and other wireless communications instruments) and accessories. One exchange of a device is allowed per wireless service activation or upgrade, and one exchange of an accessory per purchase. The 30-day period for customers migrating or porting-in begins on the day the port is complete. Customers purchasing via Cingular.com should send returns to the Cingular warehouse at:

Cingular Wireless

Attn: Returns Center

13550 Independence Parkway

Fort Worth, Texas 76177

Do not return your device after 30 days of purchase. If you return your device after 30 days of purchase, you will not be entitled to a refund and your device will not be returned to you.

Cingular will waive early termination fees for service terminated within the return period, provided that the device(s) associated with such service are returned within the return period. Gift cards are not refundable. In the event a customer returns their device and cancels service within applicable timeframe, all other charges will apply, but monthly service charges shall be re-rated and assessed based on the usage and the number of days that the customer had service. Any consumer that cancels service within 3 days will be refunded the activation fees paid.

An early termination fee of $175 applies. If phone is returned within 3 days, activation fee will be refunded. If phone is returned within 30 days in like-new condition with all components, early termination fee will be waived. All other charges apply. For complete details, refer to your terms and conditions.

To receive a full refund for the return of a device or accessory, merchandise must be in like-new condition with no visible damage. Customers returning a device shall not be entitled to receive any rebate associated with such device. A twenty-five dollar ($25.00) fee for voice-centric devices and fifty-dollar ($50.00) fee for data-centric devices shall be charged for any device returned without all accessory components (such as manuals, packaging, battery, charger, ear bud, etc.). Purchase price of the device and accessories will be used to determine the refund amount. Exchanges for other device/accessory with different retail prices than the initial device/accessory will require payment for the difference for a higher priced item or result in a credit for a lower priced item. If the customer wishes to keep the device but not the service, Customer shall have the option to keep the device at the retail price. Phones delivered pursuant to insurance claims cannot be returned or exchanged under our Return Policy, but Equipment Warranty rules may apply. This policy does not cover warranty return rules or defective products from the manufacturer.

Refunds will be issued based on the method of payment. Refunds for check purchase will have a 10- business-day waiting period before a check or cash refund.